Privacy Policy

This Privacy Policy describes the policies and practices of M A Rayyan Traders ("we", "our", or "us"), operating at Shastripuram Colony, Hyderabad, Telangana, regarding the collection, use, maintenance, and disclosure of information collected from visitors of our website and customers who interact with us via phone calls, WhatsApp messages, or in-person at our scrap facility.

By accessing our website, submitting scrap valuation inquiries, or scheduling scrap collection services, you acknowledge and agree to the practices outlined in this policy.

We collect information that is strictly necessary to evaluate scrap materials, offer pricing, arrange doorstep collection, and process instant payments:

• Contact Details: Your name, telephone/mobile number, and residential or commercial address in Hyderabad.
• Scrap & Valuation Data: Photographs of scrap metals, AC units, motors, estimated weights, and material condition shared through WhatsApp or our contact forms.
• Payment & Settlement Information: UPI IDs, PhonePe/GPay handles, or bank account details strictly required to remit instant spot payment upon material receipt and weighing.
• Technical & Usage Data: Anonymized server logs, browser type, device details, and standard web traffic metrics when you visit our website.

We use the collected information solely for legitimate commercial purposes, including:

• Providing customized quotes and daily market scrap valuations.
• Coordinating transport vehicles, loading crew, and driver navigation to your pickup location.
• Executing instant, verified UPI or cash payments for weighed materials.
• Responding to inquiries, customer questions, and dispute resolutions.
• Complying with municipal and state statutory record-keeping regulations for scrap metal transactions.

We do not sell, rent, monetize, or trade your personal information with any third-party marketing companies, brokers, or advertisers.

Information is only shared under limited, necessary circumstances:

• Operational Logistics: Sharing address and contact information with our verified drivers and collection staff dispatched for scrap collection.
• Payment Processing: Transmitting necessary payout references through authorized Indian banking channels and UPI apps (e.g. NPCI, Google Pay, PhonePe).
• Legal Obligations: If requested by law enforcement authorities, court orders, or applicable Indian laws to verify ownership of metal property.

Our platform utilizes third-party tools to improve user experience and communication:

• WhatsApp (Meta): When you choose to chat or send scrap photos via WhatsApp, your interactions are governed by WhatsApp’s Privacy Policy and end-to-end encryption.
• Google Maps: Used to display our scrap yard location in Shastripuram Colony and provide driving directions.

We adopt reasonable physical, electronic, and procedural safeguards to ensure the security of customer contact details and transaction logs against unauthorized access, alteration, or disclosure.

We retain transaction logs only as long as necessary to comply with accounting standards and commercial regulations. You have the right to request access to any personal information we hold about you or request that we delete or update your contact details from our records.